Timothy Birdnow

Walmart is the worst offender, completely forgetting the words of Founder Sam Walton.

This is modern America; a place where customers are just an annoyance.

In a training speech Sam Walton said:

"I'm the guy who goes to a restaurant, sits at the table and waits patiently, while the waiter does everything but write down my order."
I'm the guy who goes to a store and waits quietly, while the salesmen finish their personal conversations.
I’m the guy who walks into a gas station and never uses his horn, but patiently waits for the employee to finish reading his newspaper.
I'm the man who explains his desperate urgency for one piece, but doesn't complain that he only gets it after three weeks of waiting.
I'm the guy that, when he enters a commercial establishment, seems to be asking for a favor, begging for a smile or just hoping to be noticed.
You must be thinking I'm a quiet, patient, never troublesome type... Get fooled.
Do you know who I am? I am the customer who never returns!
I love seeing millions spent annually on all sorts of ads to get me back to your company. Because when I first went there, all they should have done was just a little, simple and inexpensive kindness: treat me with a little more courtesy.
Theres only one boss: THE CUSTOMER. And he can fire everyone in the company from the president to the janitor, simply taking their money to spend elsewhere. "

Posted by: Timothy Birdnow at 12:31 PM | No Comments | Add Comment
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