1 Dayum! I couldn't shake the mental picture of Little Nipper looking at the horn on the Victrola when you were describing all your woes. But at least you had a good tech to take care of you, just like the ones I had back in the days when I had Spectrum. The ones I dealt with, personally or on the phone, all spoke English without an accent, too; except that some of the phone techs were women from somewhat south of Minnesota. And I loved every one of them!

Good luck now that you're all connected.

2 Good luck indeed. The wifi went down last night and I was stuck watching videos through most of the night. I got up this morning ready to call and pitch a fit but it was back up. 
I sure hope this is the end of my troubles. Lord help me when I have to move!

3 Ah... since you're not used to modern tech, I shall have to give you the trick: when your Internet goes down, the first thing to try is to reboot your cable modem. You DO know where and what that is, right? Unplug it and leave it off for about a minute, then plug it back in and wait till it's back up all the way -- may take a few minutes. That'll do the trick if the problem is on your side. If it doesn't work, THEN call for service. They always like it if you've done this first.