April 19, 2017

I politely teach Delta how to design a website title

Jack Kemp

Here is a list of your rights as an airline passanger:

From Legal Shield...


Here's another problem with the airlines, but no one got thrown off a plane...so far.

I first booked my flight to visit fellow Aviary writer Dana Mathewson and his wife Martha in July on a travel website and was not given a seat assignment but got a six CAPITAL LETTER code for my flight. So I then phoned Delta. During the delay in them calling me back, I went online to try to get my seat. Later, on the return call from Delta, they told me I would only be given my seat when I got to JFK Airport because of the type of method (and cost) used to book the flight.

After that, I went online to Delta's homepage again to look for information on a flight confirmation, first looking at the My Trips pulldown menu on the left side which used a term called "Confirmation Number" with no explanation. But when I later looked at the Delta pulldown menu for Check In, there was a little icon for an explanation that I could click on that said "Confirmation Number" was my six CAPITAL LETTER code. This was confusing and I decided to call in a complaint to Delta.

After telling a lady manager that I used to be a computer programmer and then stating the obvious, that the words "Confirmation Number" would lead a customer to expect an actual number. I also said that if I were the systems analyst on this project, I would order the actual computer programmer to come up with a less confusing choice of words. Being on a roll, I then said that I had just given the airline $1000 worth of computer consulting for free. Not only did the woman I talk to agree with me about the poor wording/website design, but she overrode the system from her terminal and entered an aisle seat for me (she gave me that choice) in row 22 - about two and half months in advance of other people who booked by my or similar methods. I thanked her for her consideration and said I would mention her help when Delta contacted me with a follow up email enquiring how I liked the telephone service I received that night.

Being a programmer/analyst is in our blood. Right, Dana? And also in our blood is being a writer, chosing word meanings carefully. Right, Dana, Fay (Voshel), Tim (Birdnow)?

Posted by: Timothy Birdnow at 06:05 AM | No Comments | Add Comment
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